Cardinal Returns

Cardinal will take back undamaged Cardinal products. Remove the stickers from the items before sending them back or endure the rath of the Cardinal reutrns staff. Refrigerated items can only be sent back Monday - Thursday.

Steps:
Gather returns and Telxon.

Turn on Telxon.
Screen display should read "itm# Cq:"
Press the "-" button. (The button right above Enter)
Display should read "CREDITS? Y/N"
Select YES.
Display should read "CR INV"
If you have the invoice number, enter it here. More likely you won't, so press enter to continue.
Display should read "INV. DATE (mm/dd/yy)"
Enter receiving date on sticker and hit Enter.
To see a picture of a Cardinal sticker and an explanation of the content on them, including receiving date, click here.
Display should read "ITM#"
Enter 7 digit item number on sticker. Do not hit enter, it will automatically advance.
Display should read "QTY. CODE"
Enter quantity of return (# bottles or boxes or tubes) and hit Enter.
Enter "31" in the Code Field. This is the code for overstock.
Repeat in similar manner for all items.
When finished, press send on telxon and send to Cardinal by phone as a regular Cardinal order.
In a few days, Cardinal will send you a preprinted return invoice for your items.
You sign it and have the Cardinal delivery person sign it.
Put all items into a red Cardinal tote (with the stickers removed).
Put one copy of the return invoice inside and keep one for your records.
Seal tote with a plastic tie.
Fill out MRA sticker with correct information including MRA number (Merchandise Return Authorization Number), which is found on the return invoice. Peel backing of sticker and place across center of tote to seal.
To see a picture of an MRA sticker, click here.
Return credits should take a few weeks to a month to process.